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Frequently Asked Questions
  1. What are your business hours?


  2. What are the hours you deliver?


  3. When is payment required?


  4. How far in advance do I need to book a bin?


  5. How long do I have the bin for?


  6. Do you automatically come to remove the bin after the 14th day?


  7. What if I need this bin dumped, is there another charge?


  8. Do I need to home for the delivery?


  9. Can I mix the load?


  10. Can I have the bin placed under a carport, behind gates or inside a garage?


  11. Can I have the bin placed at the curb?


1) What are your business hours?
Our business hours are 8:30am to 4pm, Monday through Friday.

2) What are the hours you deliver?
We deliver bins between the hours of 5:30 am to about 3:00pm, depending on traffic and weather conditions.

3) When is payment required?
Payment is required upon delivery. During your order the operator will ask for a credit card number which will be charged the day of delivery. We accept American Express, Mastercard and Visa. Our drivers will accept cash or check at delivery if you don't have a credit card.

4) How far in advance do I need to book a bin?
We need at least a days notice to guarantee a bin for the following day. Call our Toll Free Number 1-877-TRASHBIN (872-7424) during our business hours.

5) How long can I have the bin for?
Customer has up to 14 days to fill the bin unless otherwise agreed upon. Once it's full, call our Toll Free Number 1-877-TRASHBIN (872-7424) during business hours to schedule the removal.

6) Do you automatically come to remove the bin after the 14th day?
No, you must call the office during business hours to schedule the removal.

7) What if I need this bin dumped, is there another charge ?
Yes, this is called an exchange, what we do is replace the full bin with an empty one. The exchanged bin will be the same charge as the original bin.

8) Do I need to home for the delivery?
Not if you if you pay by credit card, we will place the bin where you request. Yes, if paying by cash or check. We would need at least a 3 hour window.

9) Can I mix the load?
Yes, you can mix green waste and household rubbish.

10) Can I have the bin placed under a carport, behind gates or inside a garage?
Yes, our bins have the caster rubber wheels so they can be moved easily. Bins must be accessible upon removal or exchange.

11) Can I have the bin placed at the curb?
Yes, we will put the bin at the curb unless there is street cleaning, permit parking, or if the bin is obstructing flow of traffic.